Delhivery is an integrated logistics and supply chain provider serving the industry and end users with a technology-driven delivery solution. The company was established in 2011 and began offering hyperlocal delivery services before moving on to logistics and e-commerce, as well as other supply chain services. Today, Delhivery provides services in the domains of express parcel transportation, freight, warehousing, cross-border logistics, and technology-enabled supply chain solutions.
Businesses can make use of its extensive network to manage shipments efficiently across India and also for international shipments. The company provides logistics to e-commerce brands, enterprises, small and medium-sized businesses, and other organisations, making logistics more accessible and efficient. Delhivery has turned into an integral part of the fast-changing logistics scenario in India with technology, data science, automation, and a vast operational network at its core. This continued growth is indicative of the pressing need for efficient, dependable, and technology-driven logistics solutions throughout the nation.
Delhivery Company Overview
Delhivery is an Indian technology-enabled logistics and supply chain solutions provider for businesses and consumers. Established in 2011, Delhivery has expanded from its initial delivery operations into a big logistics network with e-commerce companies, D2C brands, SMEs, and enterprises. It provides express parcel, part-truckload (PTL), full-truckload (TL), warehousing, cross-border, local delivery, and logistics technology services.
The company also has digital platforms like Delhivery One, which allows companies to control shipments, track orders, and get logistics services in one place. Delhivery said it had more than 18,800 PIN codes and its services had touched 99.5% of Indians by May 2026. Delhivery is registered with both NSE and BSE, and has its headquarters in Gurgaon, Haryana.
| Particular | Details |
| Company | Delhivery Limited |
| Industry | Logistics and Supply Chain |
| Founded | 2011 |
| Headquarters | Gurugram, Haryana, India |
| Major Services | Courier, parcel delivery, freight, warehousing, supply chain |
| Main Customers | E-commerce businesses, enterprises, retailers, and sellers |
| Delivery Network | Pan-India |
| Website | Delhivery official website |
| Stock Listing | NSE and BSE |
The company has become an important part of India’s growing e-commerce and logistics ecosystem.
Delhivery Services
Delhivery provides multiple logistics services for different business needs.
1. Express Parcel Delivery
Express parcel delivery is one of Delhivery’s main offerings. The company facilitates the transportation of packages between customers’ locations, usually as part of an e-commerce transaction.
The service is ideal for e-commerce companies and online dealers needing delivery support on a regular basis.
2. Warehousing
Delhivery offers warehousing and fulfilment solutions for businesses looking to store inventory in between sales. Warehousing is often a part of a fulfilment network, a strategy businesses use to position inventory closer to customers to make delivery faster.
3. Freight Services
Delhivery also offers freight and transportation services for large-scale movements of goods. They are well suited for companies needing to transport cargo between warehouses, distribution centres, and commercial locations.
4. Reverse Logistics
E-commerce frequently involves returns, which are managed through reverse logistics services. Delhivery facilitates the transportation of returned goods from customers back to the seller or warehouse.
5. Supply Chain Solutions
Businesses with complex logistical needs can turn to Delhivery’s supply-chain solutions, which involve large-scale transportation and inventory management.
6. Same-Day and Faster Delivery
Depending on the location, availability, and arrangement with the seller, Delhivery can enable same-day or faster delivery options. The actual speed depends on distance, weight, shipment size, and delivery method selected.
How Delhivery Courier Delivery Works
The delivery process managed by Delhivery generally consists of multiple steps. The seller initiates a shipment and provides the customer with delivery information. The company then picks up the parcel and transports it to a processing or sorting facility.
The package might go through multiple facilities before being shipped to the destination city. It is then delivered to a local courier for the final leg of delivery, which is handed over to a delivery executive attempting to deliver the package to the customer.
| Delivery Stage | What Happens |
| Order Processing | Seller prepares the package |
| Pickup | Delhivery collects the shipment |
| Sorting | Package is processed at a facility |
| Transportation | Shipment moves toward destination |
| Destination Hub | Parcel reaches the local network |
| Out for Delivery | Delivery executive receives the package |
| Delivered | Package is handed to the recipient |
How to Track Delhivery Courier
One of the most common Delhivery-related searches is Delhivery tracking.
You can usually track a shipment using its tracking number or waybill number. The tracking number is generally provided by the seller or e-commerce platform after the order is shipped.
To track a Delhivery shipment, visit the official Delhivery tracking page and enter the required shipment details.
The tracking system can show information such as shipment movement, current status, previous scan locations, and delivery progress.
Delhivery Tracking Status Meaning
Different shipment statuses indicate different stages of the delivery process.
| Status | Meaning |
| Shipment Picked Up | Delhivery has collected the package |
| In Transit | Package is moving through the logistics network |
| Arrived at Hub | Shipment has reached a processing facility |
| Dispatched | Shipment has been sent toward the next location |
| Out for Delivery | Delivery attempt is generally expected that day |
| Delivered | Package has been successfully delivered |
| Delivery Attempted | Delivery could not be completed during an attempt |
| Undelivered | Shipment was not successfully delivered |
| RTO | Shipment is being returned to the sender |
Tracking information can take some time to update because shipments pass through different facilities.
Delhivery Delivery Time
The delivery time depends on several factors, including the distance between the sender and recipient, shipment type, service level, weather, operational conditions, and destination location.
For domestic shipments, delivery can take anywhere from a few days to longer periods depending on the route and service selected.
| Shipment Type | Typical Delivery Time* |
| Local Delivery | Around 1–2 days |
| Nearby City | Around 1–3 days |
| Domestic Standard | Around 2–7 days |
| Remote Locations | May take longer |
| Returns | Depends on seller and route |
*These are general estimates, not guaranteed timelines. The actual delivery time can vary.
Delhivery Charges
Delhivery courier charges are not necessarily the same for every shipment. Pricing can depend on shipment weight, dimensions, pickup location, delivery location, service type, business account terms, and other factors.
| Parcel Weight | Surface Shipping – Indicative | Express Shipping – Indicative |
| Up to 500 g | ₹30–₹45 | ₹60–₹95 |
| 500 g–1 kg | ₹70–₹90 | ₹110–₹160 |
| 1–2 kg | ₹125–₹160 | ₹210–₹290 |
| 2–5 kg | ₹280–₹360 | ₹510–₹680 |
| 5–10 kg | ₹500–₹780 | ₹950–₹1,350 |
| Above 10 kg | ₹45–₹65/kg additional | ₹95–₹135/kg additional |
Businesses should check the applicable shipping rate before booking a shipment.
Delhivery for E-Commerce Sellers
Delhivery is a preferred logistics partner for many online sellers since it plays a vital role in the e-commerce supply chain.
An online seller can use a third-party logistics service to pick up, transport, deliver, and receive returns on their behalf and focus on products, marketing, and customer service. Delhivery can help both businesses that run standalone online stores as well as those that sell on other e-commerce platforms.
Delhivery Pickup Service
For eligible business customers, Delhivery can arrange for the pickup of a shipment from a seller’s location.
The pickup process will typically require that the seller provides shipment details and prepares the package as per relevant packaging guidelines. The pickup schedule may vary depending on the region, account, and operations.
Delhivery Delivery Executive
The delivery executive at Delhivery is tasked with the last-mile leg of the delivery process. When a package reaches the destination region, it will typically be assigned to a delivery executive who will deliver the package to the doorstep of the recipient. The recipient may be contacted by phone or through other delivery notification channels as the delivery executive attempts to deliver the package.
What If Delhivery Delivery Was Delayed?
On occasions, a shipment may not arrive on a day scheduled by the delivery calendar. Delivery delays can occur due to weather, traffic, operational issues, wrong address, high volume of shipments, transportation mishaps, and other reasons.
If your delivery was delayed for some reason, the first thing that you should do is check the latest shipment status. If no relevant update has been posted for a considerable period of time, you could contact Delhivery directly or the seller from whom you purchased the product. For orders made on e-commerce platforms, it could also be a good idea to contact the seller as they may have more information about the shipment.
Delhivery Failed Delivery
A delivery attempt can fail for various reasons. The recipient may not be present at the delivery address, the address could be incomplete or incorrect, the delivery executive may not be able to reach the address due to accessibility issues, or the phone number could be unreachable.
In such a scenario, a second delivery attempt will typically be made depending on the instructions of the seller and the shipment. If multiple attempts fail, the package may eventually be sent back to the sender’s address.
Delhivery RTO
RTO stands for Return to Origin.
Any shipment that is not delivered to its intended recipient for any reason will typically enter the RTO process and eventually be returned to the original sender. A few reasons that could lead to an RTO include customer refusal, wrong address, unavailability of a customer at the delivery address, failed delivery attempts, and other similar reasons. For an online seller, a high RTO count can be detrimental to their logistics budget and damage the shopping experience of a customer.
Delhivery App and Technology
Technology plays a crucial role in the modern-day logistics ecosystem.
Delhivery utilises technology in shipment management, tracking systems, transportation planning, warehouse operations, delivery processes, and other logistics functions. Businesses can benefit from technology-driven logistics tools that help in retrieving shipment information and managing logistics operations.
At the same time, tracking technology enables customers to keep a tab on the whereabouts of their packages.
Delhivery for Businesses
Delhivery offers comprehensive logistics solutions for businesses ranging from small-time online sellers to multinational corporations. A business can utilise a range of logistics services at Delhivery, including:
E-commerce delivery, inventory movement, warehousing, return logistics, freight transportation, order fulfilment, and supply-chain logistics. This highlights the extensive role that a logistics company plays in the supply chain of a business.
Things to Keep in Mind
Delivery timelines may vary depending on the region, delivery route, seller, and other factors. The delivery status update should always be viewed in conjunction with the latest scan and the expected delivery time.
Customers should always be wary of fake SMS and calls that may claim to belong to a courier company and avoid sharing banking details, OTP, and passwords with unverified phone numbers. If a customer is asked to make an unforeseen payment for a parcel, it is always a good idea to verify the request with the company or seller concerned before making a payment.
Conclusion
Delhivery has emerged as a key logistics and supply-chain company in the e-commerce ecosystem of India. From parcel delivery and courier service to warehousing, freight transportation, return logistics, and other services, the company offers a wide range of logistics solutions.
For customers, the most important services offered by Delhivery are tracking and delivery support in case of a delivery-related issue. For businesses, the logistics company plays an important role in the delivery process of their products. If you are waiting for a package from Delhivery, it is always a good idea to use the tracking or waybill number provided by the seller to view the latest status.
For a seller who wishes to utilise the services of a logistics company, the decision to use the services of a logistics company will largely depend on delivery coverage, cost, shipment volume, service requirements, and return management, among other factors.
Frequently Asked Questions
Delhivery is an Indian logistics and supply-chain company that provides parcel delivery, express transportation, warehousing, freight, and other logistics services.
You can track your shipment using the tracking or waybill number provided by the seller. You can also use the shipment tracking service at Delhivery’s official website.
Delivery time depends on the origin, destination, shipment type, and other factors. While a typical delivery within a domestic region can take a few days, deliveries to remote regions can take a bit longer.
A shipment may be delayed due to logistical issues, weather, wrong address, operational problems, a heavy volume of shipments, and other issues.
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