ST Courier is a domestic courier and logistics company offering parcel delivery, international shipping, e-commerce logistics, express courier, and cash on delivery solutions. The business provides individuals, businesses, online sellers, and organisations with services to deliver their documents and parcels, as well as business items. With their extensive network, they focus on tracking, coordinating, and providing logistics solutions.
Since being founded in 2007, ST Courier has grown their services across India and now operates more than 2000 branches and more than 200 transhipment centres. They also offer international shipping to more than 220 countries. Customers using ST Courier can send their documents, track their parcels, get shipping quotes, and find local offices.
This guide will look at the background of the company, what services they offer, how to track your parcel, cost factors, their branch network, customer service contacts, and other key information.
ST Courier: Company Overview
ST Courier is a logistics and courier business in India that was started in 2007 by ST Cargo Services. Its headquarters are in Chennai, Tamil Nadu, and it offers domestic and international shipping services to individuals and businesses. It offers a broad range of services such as parcel delivery, document transport, e-commerce logistics, priority shipping, Cash on Delivery (COD), and reverse logistics.
ST Courier is dedicated to delivering safe, secure, and speedy deliveries in urban and rural areas. As per its official website, this company has over 200 transshipment hubs and over 2000 branches in India. It also provides international courier services to over 220 countries, catering to both customers’ business logistics and personal requirements.
The company will also help businesses requiring regular shipping. E-commerce sellers can look into cash on delivery and return shipping. Companies can request shipping quotes based on their shipping needs. Their official website allows you to track your shipment, contact branches, view service information, calculate costs, pack your item, and request shipping quotes.
| Particular | Details |
| Company name | ST Courier Private Limited |
| Industry | Courier, logistics and parcel delivery |
| Founded | 2007 |
| Headquarters | Chennai, Tamil Nadu, India |
| Domestic services | Parcel and document delivery |
| International services | International courier and shipping |
| E-commerce services | Online order delivery and COD solutions |
| Special services | Priority delivery and reverse logistics |
| Branch network | 2,000+ branches, according to the company |
| Transshipment hubs | 200+ hubs, according to the company |
| Shipment tracking | Available online |
| Official website | ST Courier |
| Customer care email | helpdesk@stcourier.com |
| Corporate office phone | 044-612 66 666 |
ST Courier Owners and History
Owners and Management
- Dr. K. Ansari is the Chairman of the ST Courier, which was established by him.
- His younger brother, K. Navas Kani, serves as the Managing Director of the company.
- Dr. K. Sirajudeen is the Joint Managing Director of the company.
- The top management team has made a significant contribution to developing the courier and logistics operations, as stated by the company’s official website.
History
ST Courier was started in 2007 with the name ST Cargo Services in Tamil Nadu. The company went into the courier business to overcome the problems of delivery, especially in remote and rural regions where last-mile delivery was hard to achieve. It began business from its Chennai base and progressively expanded its delivery network within India and also shipping overseas. Over the years, ST Courier expanded its operations with more branches, transshipment centres, and delivery partners to cater to the needs of people and businesses in India.
ST Courier Services
ST Courier offers several shipping options to suit your needs. Customers can choose a service based on where they are sending the items, weight, and how quickly they want them delivered.
1. Domestic Courier Services
The domestic courier option with ST Courier is a great way to send parcels and documents to another person in India. This can include personal items, documents, books, and other allowed items.
Sending domestically can also be useful for businesses to deliver items to customers, transfer documents between offices, and regularly ship packages.
The cost of shipping will depend on what you are sending, the size and weight of the items, where they are going, and how quickly you want them there. Before booking, make sure the service can deliver to your drop-off and collection PIN code.
2. International Courier Services
If you need to send documents or packages outside of India, ST Courier can deliver internationally. They advertise that they can deliver to over 220 different countries.
This can be used by individuals to send documents or personal packages internationally. It can also be used by businesses to ship commercial items, depending on the import rules of the country you are sending to and the courier’s terms. The cost and delivery time of shipping internationally will depend on where you are sending to, the weight and size of the package, customs requirements, and the service chosen. Before sending your package, make sure you know what you can send, what customs documents you need, what duties will apply, and how long it will take to arrive.
3. STC Priority
STC Priority is a service for urgent documents and parcels. They describe it as a fast service for parcels weighing between 1 kg and 30 kg. They promise next-business-day delivery for eligible items.
They also offer a money-back guarantee, depending on their terms and conditions.
Before booking, make sure you know if this service is available for your route and read through the terms and conditions. Not all items will be delivered next day.
4. E-Commerce Courier Services
ST Courier can provide logistics for e-commerce businesses. If you are selling online, you could look into using this service to deliver customer orders.
This can help businesses that sell clothing, jewellery, electronics, homeware, and other allowed items.
Having an efficient courier service can help online retailers manage the delivery of their orders. Before choosing a logistics service, make sure you know what PIN codes they can deliver to, how many items they can deliver, and how quickly they can get them to you. Also make sure you know what the cost will be for your business.
5. Cash on Delivery & To-Pay
ST Courier offers To-Pay and Cash on Delivery services.
Cash on delivery means the customer can pay for their eligible order on arrival. This will depend on the seller’s payment terms and the courier’s terms.
To-Pay generally means that the recipient will pay the correct delivery charge. This will depend on your booking terms.
This can help online businesses that want their customers to pay on delivery. Make sure you know how the seller will collect the payment, how quickly they will send the money, any charges, and if you are eligible by contacting ST Courier directly.
6. Reverse Logistics
Reverse logistics means returning a shipment back to the original sender.
ST Courier can provide reverse logistics to help businesses return items. This can include returning items, undelivered orders, and other returned items.
For example, if you sell clothing online and the customer wants to return an item, having a reverse logistics service can help return the parcel to you, depending on the terms of the service.
Make sure you know if they will collect the item, if they can authorise the return, any extra charges, and if they will track the item.
How To Track An ST Courier Shipment Online
ST Courier has an online tracking system to help you see where your items are. This can help both the sender and recipient to know if their parcel has been sent, moved between locations, and is ready for delivery.
You will generally need an Air Waybill (AWB) number or consignment number.
- Go to the official ST Courier website.
- Locate the tracking section.
- Find the tracking box.
- Enter your AWB or Consignment number found on your receipt or shipping label.
- Press Search.
- Look at the information shown.
- Keep hold of your tracking number until your parcel arrives. If there is no information shown on the tracking page, double-check your number and try again later.
| Tracking status | Meaning |
| Shipment Booked | The shipment has been registered in the courier system. |
| Picked Up | The courier has collected the parcel, subject to the recorded scan. |
| In Transit | The shipment is moving through the delivery network. |
| Arrived at Hub | The parcel has reached a sorting or distribution facility. |
| Out for Delivery | The parcel is scheduled for a delivery attempt. |
| Delivered | The system records the shipment as delivered. |
| Delivery Attempted | A delivery attempt was recorded but was unsuccessful. |
| Held or Delayed | The shipment may require further processing or resolution. |
What Influences Your ST Courier Cost?
- Weight – Generally, the heavier your parcel is, the more it will cost. Depending on your service, they may use the actual weight or volumetric weight to calculate the cost.
- Delivery Location – This will depend on the PIN code of where you are posting from and to. International postage will also take into account the delivery location.
- Size – If your package is large, then this can take up more room when being transported.
- Priority Delivery – If you’re using a priority service to send items quickly, this can affect the cost.
- Extra Charges – Surcharges, remote area charges, address correction charges, return to origin charges, and duty/tax at the destination can all add to your total.
How to Calculate ST Courier Volumetric Weight
ST Courier publishes separate volumetric-weight formulas for domestic and international shipments.
| Shipment type | Formula |
| Domestic | Length × Width × Height (cm) ÷ 4,500 |
| International | Length × Width × Height (cm) ÷ 5,000 |
For example, suppose a domestic parcel measures 30 cm × 20 cm × 15 cm.
Volumetric weight = 30 × 20 × 15 ÷ 4,500
Volumetric weight = 2 kg
The parcel’s actual weight might be lower than 2 kg. Depending on the applicable service rules, its chargeable weight may therefore be based on its volumetric weight instead.
How to Check the Exact Courier Price
Follow these steps:
- Open the ST Courier rate calculator.
- Enter the pickup PIN code.
- Enter the delivery PIN code for domestic shipments or select the destination country for international shipments.
- Select the document or non-document category.
- Enter the shipment’s weight and other requested details.
- Review the available estimate and confirm the final charges with the company.
International shipments may also attract destination duties and taxes. Confirm the final quotation before booking.
ST Courier Branches and Office Locations
ST Courier operates through a network of branches and transshipment hubs across India. Customers can contact a nearby office for booking assistance, shipment enquiries, delivery issues, and other service-related questions.
The official website provides regional contact information and a PIN code search tool to help customers check service availability.
| City | Office or hub details | Contact information |
| Chennai | Corporate office, C. Pallavaram | 044-612 66 666 |
| Delhi | Jhandewalan Extension, near Jhandewalan Metro Station, Gate 2 | 011-46081644 |
| Bengaluru | JJ Mansion, H. Siddaiah Road | 7022415999 |
| Hyderabad | Maxx Chambers, Patigadda Road, Begumpet | 80089 01480 |
| Kochi | Vadakkal Estates, Kuttikattukara, Ernakulam | 9388528104 |
| Vijayawada | Durgi Vari Street, Gandhinagar | 80089 01498 |
| Surat | New Crown Plaza, Salabatpura Ring Road | 9909051718 |
ST Courier Customer Care and Contact Details
Customers can contact ST Courier for tracking problems, delayed deliveries, booking enquiries, rate quotations, and other shipment-related concerns.
The company publishes its corporate office details and customer support email address on its official website.
ST Courier Customer Care Information
| Contact detail | Information |
| Company | ST Courier Private Limited |
| Corporate office | No. 199, Hariyan Street, C. Pallavaram, Chennai – 600043 |
| Phone | 044-612 66 666 |
| helpdesk@stcourier.com | |
| Monday to Friday | 10:00 AM–6:30 PM |
| Saturday | 10:00 AM–4:30 PM |
| Sunday | Closed |
| Website | Official ST Courier website |
The listed hours apply to the corporate office information published by ST Courier. Individual branches may follow different schedules.
What Information Should You Provide to Customer Care?
In order to efficiently resolve any issues with your shipment, ensure you have the following information to hand:
- AWB / Consignment Number
- Sender Name & Contact Details
- Receiver Name & Contact Details
- Pick-Up & Delivery Location
- Booking Date
- Last Tracking Information
A detailed description of the issue.
If the parcel is late please ask the support team to confirm what the last scan was and whereabouts the parcel is now. Also ask them what the next delivery action will be.
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How to Book a Parcel with ST Courier
You can contact ST Couriers via their website to ask about booking your shipment or alternatively contact your local branch to find out what options are available.
Booking Process
- Confirm Services Are Available – Ensure that ST Courier provides services between your pick-up and delivery location.
- Pack Your Package – Choose an appropriate box or envelope. Ensure that your items are well protected with packaging.
- Enter Shipment Details – Enter the sender and receiver details, including address, PIN code, and contact number.
- Describe Contents – Describe what documents or items you are sending. If you are sending internationally, you may need to include invoices and extra customs documentation.
- Confirm Cost – Check what the cost of sending your shipment will be, how long it will take to deliver, and any extra costs.
- Complete Booking – Follow the instructions given by your branch or booking representative.
- Save Your Receipt – Save your AWB / Consignment Number so you can track your shipment and contact customer care if needed.
- You can also request a quote via the official ST Couriers website.
ST Courier Packaging Guidelines
Good packing can help to protect your shipment. Advice regarding packing can be found on the ST Courier website.
- Use a sturdy corrugated cardboard box that can be used for the weight and size of the parcel.
- Ensure there is enough cushioning.
- Securely seal using strong packing tape.
- Fully complete the sender’s and receiver’s addresses.
- Ensure the PIN codes and contact numbers are correct.
- Electronics should be sufficiently cushioned and packed in a sturdy box. This will depend on the carrier’s own rules.
- Where appropriate, use a waterproof protective covering.
Additional packing and documentation may be required when shipping internationally.
A fragile label will not protect your items. It is always best to check what liability applies to you before sending high-value or fragile items.
Items Not Accepted By ST Courier
A list of items not accepted can be found on the ST Courier website. Some items may have restrictions depending on what they are, their destination, and the relevant laws.
Some examples of items not accepted are:
- Currency, gold, silver & diamonds
- Alcohol & some liquids
- Narcotics
- Live animals
- Explosives & firearms
- Tobacco
- Human remains & organs
- Hazardous items & other legally restricted items.
This is not an extensive list, but it is best to check the ST Courier website for their full policy on prohibited items. Just because another courier accepts the product doesn’t mean that ST Courier will.
Benefits
There are many benefits to using ST Courier. These may benefit individuals and businesses.
- Large network of branches: From the information available on the website, it shows that there are services available in many regions of India.
- Multiple shipping options: There are many shipping options available, including domestic, international, priority, e-commerce & reverse logistics.
- Track online: The customer can track their shipment using their consignment details on the website.
- Business shipping: If you are a business, you may benefit from the e-commerce & COD services.
- Quotes & rates: Customers can get quotes and look at the shipping information.
Depending on the route and type of shipment, the services offered, transit time, tracking, and quality of delivery may vary. Always check what applies to your booking.
Safety Tips for ST Courier Customers
Stay cautious while receiving such messages or calls regarding parcel delivery, delivery costs, and customs duty.
- ST Courier advises customers to be cautious of any demand for payment to deliver your parcel.
- To stay safe:
- Use the official website to track your shipment. Only use the contact information provided by the official website.
- Don’t give any OTP codes, passwords, or bank details to unknown callers.
- Be wary of unexpected delivery costs. Don’t pay using unknown links.
- Contact the company directly to confirm any extra costs.
- Save your booking confirmation and shipment number.
If you are asked to pay using a suspicious payment request, contact the company using their official customer service.
If you have received a message saying your parcel will be sent back if you don’t pay unexpected delivery costs, double-check this using independent sources.
Conclusion
ST Courier is an Indian courier and logistics company providing parcel delivery within the country, international delivery, expedited delivery, e-commerce logistics, and reverse logistics. They provide an online delivery tracking service, along with an online branch lookup, cost calculator, and quote service. Before using their services, make sure you know what areas they deliver to, any final costs, how long it will take to deliver your parcel, what packaging is required, and any conditions that apply to your shipment. To get the most accurate information, contact them using their official customer service.
FAQs
ST Courier Private Limited is an Indian courier and logistics company providing parcel delivery within the country, international delivery, expedited delivery, and e-commerce logistics.
Go to the official ST Courier website and use the tracking tool. Enter your AWB or consignment number and click Search.
Costs depend on the weight and size of your parcel, where you’re delivering to, which service you choose, and any extra costs. You can use their official cost calculator tool.
Yes, they advertise that they provide delivery to over 220 countries. However, this depends on the route being available and any restrictions on your shipment.
Call the corporate office on 044-612 66 666 or email helpdesk@stcourier.com. Make sure to check their official website for up-to-date contact information and opening times.
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