Ecom Express Track: How to Track Your Ecom Express Courier Online

Ecom Express track is a helpful tool for customers who want to keep track of courier, online shopping, and parcel status. If you purchased a product from an e-commerce website and your shipment is handled by Ecom Express, you can use the tracking or AWB number to keep track of your shipment. With tracking, you can view the status of your parcel to know whether it has been picked up, delivered or is on its way.

Ecom Express is a logistics company based in India, which specialises in providing delivery services for e-commerce shipments across the nation. In this guide, we will share how you can track your Ecom Express courier, how to locate the tracking or AWB number, different Ecom shipment statuses, and what to do if your tracking is not working.

What Is Ecom Express Track?

The shipment tracking service which is provided by Ecom Express Track is a logistics company and delivery service for e-commerce products in India. Tracking information can be utilized by customers to keep track of their orders from dispatch to delivery.

Users can navigate to the shipment status on the provided tracking platform by entering the tracking number, also known as the AWB (Air Waybill) number, and see the status of the shipment, including order pick-up, transit, or arrival at a delivery hub and out-for-delivery status. The service lets consumers know the position and estimated arrival time of their orders. Ecom Express mainly provided logistics, transportation, and last-mile delivery services to ecommerce businesses. The availability and services may change after the company has been acquired by other parties or its operations have been changed.

Ecom Express tracking provides customers with the ability to monitor the movement and delivery status of their courier. An Ecom courier tracking number or AWB number is assigned to every order that is placed through Ecom Express. Customers can use the tracking number to know the status of their orders on the official tracking page or through the shopping portal where the order was placed.

The tracking facility allows customers to keep track of online orders and courier details, such as order pickup confirmation, delivery in progress, and delivery at the doorstep. Ecom Express has facilitated millions of deliveries for e-commerce businesses, online marketplaces and retailers. The logistics service provider has established a pan-India supply chain network, which connects sellers, buyers, warehouses, and distribution centres. However, tracking options and delivery services might be available for certain orders based on their location and other factors.

Features of Ecom Express Tracking

• Shipment tracking: To track the latest status of your parcel.
• AWB number tracking: To know the status of your delivery with the help of the tracking or AWB number.
• Delivery date and tracking information: To know whether your order is on the way or out for delivery.
• Shipment status: To know the latest pickup or delivery attempt status of your order.
• Online order tracking: To keep track of eligible orders, which are dispatched through Ecom Express.
• Delivery progress: To know the progress of your order based on the latest tracking information.

How to Track Ecom Express Courier Online

An Ecom Express courier can be tracked with the help of an AWB or order reference number to keep track of delivery. You can track an Ecom Express shipment online with the help of the following steps, without having to visit a physical store:

Step 1: Locate Your Tracking Number

• Firstly, you need to locate your tracking or AWB number. Open the confirmation email or SMS that you received after placing an order on the shopping website.
• Look for the order reference number, AWB number, or shipment ID in the email. If you placed the order on an online marketplace, you can find tracking details in the order history section.

Step 2: Open Official Tracking Website

• Now, open the official Ecom Express website and navigate to the shipment tracking page.
• The tracking page should have an option to enter a tracking number or order reference number.

Step 3: Enter AWB or Order Reference Number

• Carefully enter the tracking number and double-check if there are any typos. AWB number is a unique identification number that is used to track the shipment.

Step 4: Click on Track

• Once you have entered the tracking number, click on the Track option to get the latest information about your order. If everything goes smoothly, the Ecom tracking page should display the status of your order.

Step 5: View Shipment Status

• View the latest tracking status of your order to know the progress of your delivery.
• If the tracking page does not display any information about your order, you should ask the seller or customer care executive for help.

Note: The Ecom Express shipment tracking services were acquired by Delhivery in July 2025. The company announced that the Ecom Express orders have been shut down in the first quarter of FY2026. Hence, the old tracking service might be available based on your order type and current service agreement. If the previous tracking page is not working, you should contact the seller or Delhivery’s customer care executive for further assistance.

How to Find Your Ecom Express Tracking Number

The Ecom tracking number is important to keep track of your order. If you do not have the tracking number, you will not be able to track your order. Here are some of the most common sources where you can find your Ecom Express tracking number:

1. Order Confirmation Email

After placing an order, make sure to check your email for an order confirmation message. The shipping confirmation email contains details about the courier name, tracking number, and estimated delivery date.

2. SMS

Some merchants and couriers send SMS alerts to customers once the order is placed with them. If you have received a text message regarding your order, make sure to check it for the tracking number.

3. Shopping App

If you placed the order through an online shopping app, make sure to check the My Orders section. Open the order, which you want to track and look for tracking details.

4. Seller or Merchant

If you could not find the tracking number, you can contact the seller and ask for the AWB number.

5. Order Reference Number

Ecom Express technical documentation mentions that both AWB and customer order reference numbers are used for tracking. However, it might not be available on the consumer tracking page.

Make sure that you do not share your password, banking PIN, or any other sensitive information with anyone who claims to be helping you with tracking your order.

Ecom Express Tracking Status and Their Meanings (Continued)

When you track the courier, you will notice different shipment statuses, which reflect the current status of your order. However, the words might differ based on the courier or shipment type. There may be multiple status codes involved, which might signify different stages of delivery.

Tracking Status	Meaning
Order Created	Shipment information has been registered in the system.
Shipment Booked	The shipment has been booked for courier processing.
Pickup Scheduled	The courier pickup is planned.
Picked Up	The courier has collected the parcel from the sender.
In Transit	The shipment is moving through the logistics network.
Arrived at Facility	The parcel has reached a sorting centre or logistics facility.
Processing	The shipment is being sorted or prepared for its next movement.
Reached Destination Hub	The parcel has reached a facility serving the destination area.
Out for Delivery	The parcel has been assigned for a delivery attempt.
Delivery Attempted	A delivery attempt was recorded, but the parcel was not delivered.
Delivered	The tracking system records the shipment as delivered.
Delivery Rescheduled	The delivery has been postponed or scheduled for another attempt.
Return to Origin	The parcel is being returned to the sender or merchant.

These are generic courier tracking descriptions and are not a confirmation that all these statuses are visible on the ECOM Express tracking page.

What Does Ecom Express In Transit Mean?

The tracking status of your parcel shows In transit; it means that the parcel is on the move between logistical facilities or is in the process of being delivered. There can be multiple sorting centres between the source and destination city. It may take a while for the tracking status to change to an updated one. In such a case, it does not necessarily mean that the parcel has been lost. Check all the available information and reach out to the appropriate customer care in case the tracking status remains the same for an extended period.

How Long Does Ecom Express Take To Deliver A Parcel?

The time taken for the delivery of the item depends on the distance between the source and destination points, the service provider, and the pickup date. The time taken to deliver a parcel within the city can be shorter than the time taken to deliver a parcel between two states. The table below shares a general idea about the estimated delivery time.

Delivery Route	General Delivery Estimate
Within the same city	1–3 business days
Between nearby cities	2–4 business days
Between distant cities	3–7 business days
Remote or less accessible locations	May take additional time
Delayed shipments	Depends on the reason for the delay

These are just general illustrations, so it is best to rely on the information provided by the seller or the tracking website. For the most accurate information, check the expected delivery date provided by the seller or the latest tracking service available for ECOM Express.

Why Is My Ecom Express Tracking Not Updating?

In some instances, you may enter the tracking number only for the page to show no information. Different reasons can cause the ECOM tracking page to malfunction. Some common reasons for the tracking status not updating are:

1. Tracking Information Has Not Been Updated

It can take some time for the tracking page to update after the seller has generated a shipping label. In such a case, wait for a while and refresh the page to check for updates.

2. Incorrect AWB Number

In some instances, there can be an error while entering the AWB number. Double-check the AWB number to ensure that there are no mistakes while entering the tracking code.

3. Parcel Has Not Been Picked Up

In some cases, the seller might have generated a shipping label but has not picked up the item. Ask the seller to check the current status of the item. If the item has not been picked up, you will have to wait for the expected delivery date.

4. Technical Problems

The technical glitch can cause the ECOM express website to malfunction. In such a case, you can try refreshing the page or wait before trying again.

5. Changes to Ecom Express Operations

Due to Delhivery’s acquisition of Ecom Express, there have been some changes in the logistics chain. Hence, in case of issues with the tracking page, you may check with the merchant to find out which courier currently handles the delivery of the item.

How to Contact Ecom Express Customer Care

In case of delayed delivery, incorrect tracking number, or incorrect status of the item, it is best to contact the customer care executives. The ECOM express website has listed the following numbers for customer care:

You can choose the number according to the courier service.

Contact Detail	Information
Customer Support Number	+91-8376888888
Support Type	Automated IVR support, listed as available 24/7
Email	sales@ecomexpress.in
Contact Method	Official Ecom Express website
Alternative Support	Delhivery customer support

These details have appeared on the Ecom Express website, but the actual availability of an option to track them and their relevance to a particular shipment needs to be verified. The provided email address is a general one and cannot be used for consumer tracking purposes.

Information needed When Contacting Ecom Express

Before contacting Ecom Express customer support, make sure to have the following information ready:

• AWB or shipment tracking number.
• Order ID.
• Registered mobile number.
• Name of the shopping website or seller.
• Date of purchase and expected delivery date.
• A short description of the tracking issue.

This information helps the customer support team identify the shipment and clarify the details of the query. If a customer placed an order on an online marketplace, they might also consider using its order tracking system to file a complaint.

What To Do If Your Ecom Express Parcel Is Delayed

A delayed parcel can be disappointing, especially if a customer needs it urgently. In such cases, it is recommended to perform the following actions:

• Check the expected delivery date. A parcel might still arrive on time according to the seller’s estimate.
• Look at the most recent update concerning the shipment to identify the reason for a possible delay. The delivery might have been postponed due to logistical reasons (e.g., the courier is waiting for the next available truck).
• Contact the seller to clarify the details of the delivery and ask them to recheck the tracking information in Ecom Express.
• Reach out to the courier’s customer support (if available) and provide the tracking number to clarify the details of the shipment.
• File a complaint or a refund request through the order support system on the online marketplace (if applicable) and follow the guidelines stated there.

Instead of canceling the order and resubmitting it later, double-check that the initial shipment has not been canceled and is still in the delivery process.

Is Ecom Express Tracking Secure?

In general, using the company’s tracking page is secure, whereas providing personal or financial information on unofficial websites cannot be considered safe.

Some fraudsters might use SMS services to inform people that their packages have not been delivered due to an address issue or a failed payment attempt. However, a customer should be aware of potential scams and take the following precautions:

• Use only official websites for courier companies and online marketplaces to track the shipment.
• Never provide bank PIN, passwords, or card security codes to anyone.
• Do not click on suspicious links contained in SMS messages.
• Do not pay any additional fees to get a package from a courier.
• Make sure that delivery charges are estimated correctly by the seller or the courier company.
• Do not provide OTP (one-time password or PIN) to someone unexpectedly asking for it.

Ecom Express has issued warnings about fraudulent calls, invoices, and payment-related scams. In general, before interacting with an unknown entity and disclosing any personal information, it is advisable to double-check the situation by contacting an organization directly via their verified website.

Conclusion

Ecom Express track enables customers to follow their shipments using an AWB tracking number or order reference number. In addition, it becomes possible to estimate the delivery date based on the information retrieved through the tracking process. Ecom Express logistics updates allow a customer to know whether a package has been booked, picked up, and transferred between courier stations or has been delivered.

When trying to track an Ecom Express parcel, a customer should first of all use the Ecom Express track option on the company’s website or access it through the online marketplace where the item was purchased. If this method does not provide the necessary information about the shipment, contacting the seller or the relevant delivery service indicated on the Ecom Express support page is recommended.

Considering that Ecom Express is now operated by Delhivery, the correct delivery service option to track a parcel might depend on the date when the shipment was sent. When trying to track a parcel, a customer should rely only on the websites known to them and have the necessary information at hand to resolve any issues with delivery and money refund.

Frequently Asked Questions